Thursday, 20 November 2008
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How long is too long to be put on hold in a phone conversation?
I've stayed on hold for more than 20 minutes one time.. I don't usually mind as long as the person comes back. When it happens, I tend to put them on speaker so I can do other things and it doesn't really feel like I'm being put on "hold". But if it's someone I think might actually forget about me, then I'll hang up.. eventually.. but I can't say I really know how much time has to elapse before I do.
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